Scam Awareness On Power Utilities

Scam Awareness On Power Utilities
Courtesy of NPPD.

COLUMBUS – Power customers around the state are being warned of scammers demanding payment or your power will be disconnected.

According to a release from the Nebraska Public Power District (NPPD), these predatory individuals will call and state the customer’s bill must be paid immediately or the power will be shut off. The group will also recommend several methods of payment.

Sometimes the scammer’s caller-identification is falsified so it appears to originate from the utility company, a practice known as ‘spoofing’.

Keep the following in mind when answering phone calls and always be wary of such scams.

NPPD offers the following tips and suggestions:

  • We DO NOT ask for payment over the phone.
  • We DO NOT ask customers for credit card numbers or demand payment with a pre-paid card.
  • We DO NOT go door-to-door demanding payment.
  • We DO NOT accept nor request payment from Zelle, Venmo, PayPal, or Apple Pay.

 

View payment methods to make paying your bill simple, secure and convenient at https://nppd.com/accounts-billing/ways-to-pay.

If you receive an urgent call requiring immediate action to prevent disconnect of your electric service, hang up the phone and call our Customer Service Specialists at 1-877-ASK-NPPD (275-6773). You can also find information concerning scam calls at https://www.nppd.com/accounts-billing/scams.

 

City of Wayne customers are served by the municipal electric utility while Northeast Power customers are still served by NPPD.

Northeast Power Officials state to be alert. Scam activity continues to be prevalent in the area.

Scammers are posing as the utility, attempting to steal money from unsuspecting victims. Again, scammers tell customers that they must pay their bill immediately or their power will be disconnected. Scammers offer a variety of payment options insisting immediate payment is necessary to avoid disconnection of service.

Never provide payment information unless you initiated the conversation and always call your utility first to verify your account status.

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