WAYNE – For the second straight year, Providence Medical Center has been named as one America’s Best Hospitals for Outpatient Experience.
According to a release from PMC, the Women’s Choice Award is America’s trusted referral source for the best in healthcare. This award recognizes safe surgery practices and lower rates for complications and infections.
Providence Medical Center is located at 1200 Providence Road in Wayne.
Hospitals aiming to provide the most appropriate and value-based care along with advances in technology such as minimally invasive techniques have shifted many patient cases to outpatient settings. As a result, hospitals have made significant strides in providing increased customer service to improve the outpatient experience.
The methodology used to select Providence Medical Center as one of America’s Best Hospitals for Outpatient Experience is exclusive in that it evaluates patient satisfaction measures with a hospital visit based on the criteria in the Outpatient and Ambulatory Surgery Survey (OAS-CAHPS). The evaluation process is the only national list that focuses on the opinion of females. It is the only award recognizing excellence in outpatient satisfaction based on robust criteria that considers the patient experience and clinical excellence.
To receive the award, hospitals must first be accredited by the Joint Commission (JC), The Healthcare Facilities Outpatient Program (HFAP) or Det Norske Veritas Healthcare (DNV).
Accredited facilities are continuously improving the safety and quality of patient care and this certification signifies the facility’s commitment in meeting regulations and best practices for the medical industry. The categories in the OAS-CAHPS survey are assigned weights based on the feedback received from the Women’s Choice Award Survey. Only hospitals that achieve rankings higher or equal to the national average in communication and care by hospital staff, pre and post-surgical coordination, facility ratings and patients’ recommendation are eligible for the outpatient experience award.
Providence Medical Center is one of 267 award recipients representing the hospitals that have met the highest standards for outpatient experience in the U.S. by the Women’s Choice Award.
Carrie Fertig, Director of Outpatient Specialty Services at Providence Medical Center said, “we could not be prouder of our hospital and our staff who are dedicated to providing extraordinary patient care. Our Outpatient Clinic hosts over 25 medical professionals of many different specialties so that those in our service area do not have to travel far for expert specialty care. Being nationally recognized for our hard work is a true honor.”
For more information about Providence Medical Center’s Specialty Services, visit providencemedical.com.
For more information about the America’s Best Hospitals for Outpatient Experience, visit https://womenschoiceaward.com/best-outpatient-experience
ABOUT THE WOMEN’S CHOICE AWARD®
The Women’s Choice Award for Best Hospitals™ is a trusted referral source and coveted credential that identifies the nation’s best hospitals based on robust criteria that includes relevant clinical performance, patient satisfaction and appropriate accreditations. The Best Hospitals demonstrate exceptional ratings, providing the highest level of care and commitment to their patients’ health and well-being. The Women’s Choice Award is the only designation that takes into consideration the preferences of women when selecting a hospital. Visit http://www.womenschoiceaward.com/ to learn more.
