WAYNE – Many customers in the northeast Nebraska area with American Broadband experienced issues with internet and phone services due to a widespread of outages that began on Sunday, March 14.
According to a release from ABB, services were resorted as of 4:15 p.m. on Monday, March 15.
The extended service outage affected voice and internet services for both residential and business customers as this was caused by a software issue with a provisioning system for cable modems. Cable television was not affected by the outage.
The issue began on Sunday, March 14 and over the next 30-hour period, American Broadband was engaged with software engineers to isolate the root cause and eliminate the software issue. Services were fully restored by 4:15 p.m. on Monday, March 15.
American Broadband was diligent during troubleshooting and resolution to minimize the issue. Only certain modems were impacted and at its peak, approximately 7% of customers were affected.
American Broadband is taking the necessary steps to review this process to ensure they minimize future occurrences. In addition, American Broadband continually reviews their technology platforms to provide the best options for their communities.
American Broadband appreciates their customers’ patience during the time of the disruptions and pledges to continue to provide the excellent customer service and technical support their customers have come to expect.
American Broadband provides rural Nebraska with leading edge video, voice and data services for both residential and business, including high-speed Internet data to customers by fiber, DSL and cable modem, state of the art voice solutions and a full range of video/cable television services. For more information about their products and services, as well as their commitment to our communities, visit www.abbnebraska.com.